Sentry Management

Sentry Management is our contracted property management company. Most Homeowner requests should be sent to them. Please read the Tier 1 and Tier 2 support descriptions below for the proper contact information. For other issues please visit the Contact Us page.  

Tier 1 Support

Provided by Sentry’s Home Office Customer Experience Department
communitycare@sentrymgt.com

  • HOA payment questions (balances, remittance address, ClickPay, etc.)

  • Homeowner portal assistance (registration, navigation, contact updates, documents)

  • Document requests (closing documents, questionnaires, governing documents)

Tier 2 Support

Provided by Sentry’s local Administrative Team
albany@sentrymgt.com Phone: 518-783-5000

  • Homeowner service requests (tree down, mailbox repairs)

  • Pool fob administration

  • Application submissions (modifications, leases)

  • Filing a complaint (see instructions below).

How to File a Complaint

All complaints about a neighbor’s compliance with Covenants, Conditions and Restrictions must be put in writing. NOTE: Verbal complaints will not be addressed.

  1. In order for a homeowner to file a complaint, a letter or email must be sent to Sentry Management albany@sentrymgt.com

  2. The homeowner with the complaint is required to identify the violation(s) that occurred, citing the specific article in the governing documents.

  3. The complaint will be brought to the ad hoc complaint committee comprised of board members that will investigate and determine if the complaint is in the HOA’s jurisdiction.

  4. If the complaint is determined to be a valid violation of compliance with Covenants, Conditions and Restrictions, the committee will bring the complaint to the board. The board will decide if a warning letter of violation is warranted.

  5. The warning letter would include the procedures for contesting the complaint which includes the right for the person to present his or her case through communication with the board.

  6. The board will not get involved in neighbor disputes or civil issues.

  7. The homeowner will be notified by the complaint committee of the decision by the board in writing.

Open Your Account on Sentry Website

The Sentry website at www.sentrymgt.com is a secure portal that provides homeowner account records and other useful information. You will need to create an account in order to log in and access your information.

Follow this tutorial to set up an account on the Sentry website:
Tutorial

Homeowner Directory

The latest Homeowner Directory is  available at www.sentrymgt.com in the Community Information section of “My Account”.

Plot Maps and Deeds

Available on request. Contact Sentry at communitycare@sentrymgt.com