Sentry Management

At Sentry Management, we take a team approach to community management. Our goal is to provide excellent customer service by ensuring multiple team members are available to assist you with your community needs.

Community Care Team

For general account and homeowner support, please contact our Community Care Team. When calling or emailing, please reference Chadwick Square HOA.

Email: communitycare@sentrymgt.com
Phone: 518-783-5000 or 800-932-6636

Both phone numbers connect to the same phone system, which includes support for:

  • HOA payment questions (balances, remittance addresses, ClickPay, etc.)

  • Homeowner Portal assistance (registration, navigation, updating contact information, document access)

  • Document Requests (governing documents, resale/closing documents, questionnaires, etc

Local Administrative Support

Your designated Administrative Assistant is Colleen Knox.

Email: albany@sentrymgt.com
Phone: 518-783-5000 ext. 54702

Please contact Colleen for matters that Community Care is unable to assist with, including:

  • On-property maintenance concerns (landscaping, fallen trees, pool, etc.)

  • Submission of Exterior Change Request (ECR) applications

  • Requests to contact the Board of Directors

  • General community administrative assistance

Our Administrative Support Team works collaboratively to ensure continuity of service. If one team member is out of the office due to vacation, illness, or other reasons, another team member will be available to assist you.

How to File a Complaint

All complaints about a neighbor’s compliance with Covenants, Conditions and Restrictions must be put in writing. NOTE: Verbal complaints will not be addressed.

  1. In order for a homeowner to file a complaint, a letter or email must be sent to Sentry Management albany@sentrymgt.com

  2. The homeowner with the complaint is required to identify the violation(s) that occurred, citing the specific article in the governing documents.

  3. The complaint will be brought to the ad hoc complaint committee comprised of board members that will investigate and determine if the complaint is in the HOA’s jurisdiction.

  4. If the complaint is determined to be a valid violation of compliance with Covenants, Conditions and Restrictions, the committee will bring the complaint to the board. The board will decide if a warning letter of violation is warranted.

  5. The warning letter would include the procedures for contesting the complaint which includes the right for the person to present his or her case through communication with the board.

  6. The board will not get involved in neighbor disputes or civil issues.

  7. The homeowner will be notified by the complaint committee of the decision by the board in writing.

Open Your Account on Sentry Website

The Sentry website at www.sentrymgt.com is a secure portal that provides homeowner account records and other useful information. You will need to create an account in order to log in and access your information.

Follow this tutorial to set up an account on the Sentry website:
Tutorial

Homeowner Directory

The latest Homeowner Directory is  available at www.sentrymgt.com in the Community Information section of “My Account”.

Plot Maps and Deeds

Available on request. Contact Sentry at communitycare@sentrymgt.com