Sentry Management

Sentry Management is our contracted property management company. Community Care is Sentry Management’s team-based approach to community management. It offers Tier 1 and Tier 2 customer support.  With one primary point of contact, Community Care creates a streamlined process for both homeowners and Sentry staff.

Tier 1 Support

Provided by Sentry’s Home Office Customer Experience Department
communitycare@sentrymgt.com

  • HOA payment questions (balances, remittance address, ClickPay, etc.)

  • Homeowner portal assistance (registration, navigation, contact updates, documents)

  • Document requests (closing documents, questionnaires, governing documents)

Tier 2 Support

Provided by Sentry’s local Administrative Team
albany@sentrymgt.com Phone: 518-783-5000

  • Homeowner service requests (tree down, mailbox repairs)

  • Pool fob administration

  • Application submissions (modifications, leases)

  • Escalation to Community Manager

Open Your Account on Sentry Website

The Sentry website at www.sentrymgt.com is a secure portal that provides homeowner account records and other useful information. You will need to create an account in order to log in and access your information.

Follow this tutorial to set up an account on the Sentry website:
Tutorial

Homeowner Directory

The latest Homeowner Directory is  available at www.sentrymgt.com in the Community Information section of “My Account”.

Plot Maps and Deeds

Available on request. Contact Sentry customer service.